Terms & Conditions

  1. 1. What is this Document?
    1. This document outlines the terms of use for Trawlo, the online platform operated by Bumppy Media Private Limited, dedicated exclusively to international and domestic flight bookings. By accessing or using the Trawlo website, located at www.Trawlo.com, you agree to be bound by these terms, which constitute a legally binding contract between you and Bumppy Media Private Limited ("Trawlo").
    2. To use Trawlo, you must be 18 years of age or older. By registering, visiting, or using the website, you represent and warrant that you meet this age requirement and have the authority to agree to these terms. If you are using Trawlo on behalf of an organization, you are agreeing to these terms on behalf of that organization.
      1. This agreement is governed by Indian law, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the Information Technology (Intermediaries Guidelines) Rules, 2011.
      2. You are authorized to use Trawlo solely for the purpose of booking, receiving, and managing international and domestic flight reservations. The content on Trawlo, including text, graphics, images, logos, and software code (referred to as "Trawlo Content"), is owned by Bumppy Media Private Limited and protected under copyright and trademark laws. You may not modify, reproduce, display, distribute, or use the Trawlo Content for any public or commercial purpose.
      3. Trawlo's liability is limited to the scope of this agreement. You are responsible for complying with the terms and conditions of any third-party services or transactions linked to Trawlo. Bumppy Media Private Limited, operating Trawlo, shall not be held liable for any transactions between you and third parties.

        4. 2. Use of Services
      4. 2.1. You are permitted to view, copy, and download materials available on Trawlo.com for personal and non-commercial use, provided that any proprietary notices on the material are retained.
      5. 2.2. By using Trawlo.com, you agree not to (i) distribute, resell, or grant access to the service to third parties, (ii) allow multiple users to access the service using shared login credentials, or (iii) use the service in any way that violates applicable laws or the terms of this agreement.
      6. 2.3. Trawlo reserves the right to upgrade, update, or modify the service at any time without prior notice. Changes to this agreement or the privacy policy will be effective upon posting. Trawlo may also alter or remove content from the website without liability.
      7. 2.4. Trawlo may suspend your access to the service at any time to investigate complaints or violations of this agreement, or for any other reason deemed necessary. Trawlo may also restrict your access if it determines misuse of the service.
      8. 2.5. You agree to comply with the terms and conditions set by third-party suppliers, such as airlines and hotels, when using Trawlo.com for bookings. Violation of supplier rules may result in cancellation of reservations or additional charges.
      9. 2.6. From time to time, Trawlo may conduct promotional campaigns and contests with their own rules and regulations. Participation in these campaigns requires agreement to their specific terms.
    3. 2.7. Your use of Trawlo.com is subject to the privacy policy outlined on the website, which governs the collection, use, and disclosure of personal information.

        4. 3. Payments
      1. 3.1. Trawlo reserves the right to levy transaction fees for certain completed transactions facilitated through its services. These charges may be subject to alteration by Trawlo without prior notice. You are solely responsible for any charges, fees, taxes, or assessments incurred from using our services.
      2. 3.2. When you make a booking through Trawlo, you authorize us and our agents to interact with your bank or other payment gateways to gather necessary information for payment processing, confirmation, dispute resolution, and other booking management purposes.
      3. 3.3. You acknowledge and agree that your booking is contingent upon Trawlo receiving the required fees or fares into its account. Until such funds are received, Trawlo is not obligated to provide you with tickets, reservation confirmations, passenger name records (PNR), or any other confirmations related to our services.
      4. 3.4. If a booking or reservation fails to confirm for any reason, Trawlo is not obligated to arrange another booking to compensate for or replace the failed one. Any subsequent bookings will be treated as new transactions without reference to previous ones. Refunds will be processed according to standard banking payment cycles.
      5. 3.5. Payment must be made through the authorized payment gateways provided by Trawlo. You are required to comply with the terms and conditions of the selected payment gateway. Trawlo bears no responsibility for any damages incurred during transactions conducted through these payment gateways.
      6. 3.6. For processing online payments, Trawlo may need details of your bank account or credit card number. Please refer to the Privacy Policy located at [insert link] for information on how Trawlo handles the confidential information you provide.

        4. User Covenants
      1. As mandated by Regulation 3(2) of the IG Rules, Trawlo hereby notifies you that you are prohibited from engaging in the following actions on the website:
      2. - Hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any information that:
      3. - Belongs to another person without proper authorization;
      4. - Is harmful, harassing, defamatory, obscene, pornographic, or otherwise unlawful;
      5. - Harms minors, infringes on intellectual property rights, or violates any law;
      6. - Deceives or misleads others, impersonates or defames individuals, or contains malicious software;
      7. - Threatens the unity, integrity, or sovereignty of India or any other nation.
        8. Additionally, you are prohibited from:
      8. - Violating the integrity or security of the website or Trawlo Content;
      9. - Transmitting disruptive or competitive information;
      10. - Providing incomplete, false, or inaccurate information;
      11. - Making unsolicited communications to other users;
      12. - Using automated tools to navigate or search the website;
      13. - Attempting to decipher, decompile, or reverse engineer the website;
      14. - Copying or duplicating Trawlo Content;
      15. - Framing or deep linking any Trawlo Content.
      16. Trawlo reserves the right to disable or preserve any information found to contravene these prohibitions and may disclose such information to governmental authorities for investigation purposes.
      17. Trawlo may transfer your information to its affiliates in other countries, provided that such transfers comply with the SPI Rules and are necessary for the performance of lawful contracts or with your consent.
  1. 5. Third-Party Information
    1. 5.1. Trawlo.com may provide information about third-party websites, affiliates, or business partners, and may include links to their websites. This information and these links are provided solely for your reference. Trawlo does not endorse the content of these websites, does not guarantee their accuracy or representation, and is not affiliated with them. You access these websites at your own risk. It is your responsibility to ensure that any links you click on or software you download from Trawlo.com are free from viruses, worms, trojan horses, defects, and other potentially harmful items

      2. 6. Visa Requirements
    3. 6.1 Your travel to foreign countries may be subject to visa and other immigration requirements as prescribed by relevant authorities. You understand and agree that you are responsible for obtaining the necessary visa and complying with all immigration requirements. Trawlo, operated by Bumppy Media Private Limited, is not obligated to inform or assist you in obtaining visas or meeting immigration obligations. Trawlo will not be held responsible for any travel issues arising from your failure to obtain the required visa or meet immigration obligations.

        4. 7. Intellectual Property Rights
      1. 7.1 All intellectual property used on the Trawlo website, whether by Trawlo, service providers, or third parties, remains the property of the respective owners. Except as provided in this agreement, materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted, or transmitted without prior written permission from Trawlo.

        2. 8. Unlawful or Prohibited Use
      2. 8.1 By using Trawlo's services, you warrant that you will comply with all applicable laws, statutes, ordinances, and regulations. You further agree not to use the Trawlo website in any way that violates the terms of this agreement or applicable law.

      9. Liability :
    4. 9.1 You acknowledge that Trawlo, operated by Bumppy Media Private Limited ("Trawlo"), acts as an intermediary service and not as a Supplier. Therefore, Trawlo cannot be held responsible for any deficiencies in services provided by Suppliers you engage via the platform. Trawlo is not liable for any errors, omissions, or negligence of Suppliers, nor for any resulting personal injuries, property damage, or other expenses.
    5. 9.2 Trawlo does not provide any express or implied warranties or guarantees regarding the website or its services.
    6. 9.3 Trawlo bears no liability for delays, cancellations, overbookings, or other events beyond its control, including force majeure. Additionally, Trawlo is not responsible for any additional expenses incurred by users in such circumstances.
    7. 9.4 You understand that fares displayed on Trawlo.com are subject to change at the discretion of Suppliers, and Trawlo is not responsible for any increases in fares.
    8. 9.5 Trawlo shall not be liable for any damages, including loss of use, data, or profits, arising from the inability to use or access the website or its services.
    9. 9.6 Trawlo is not liable for any losses, damages, injuries, or expenses resulting from disclosures made with your consent. If consent is revoked as per the Privacy Policy, Trawlo is not liable for disclosures made before receiving the revocation.
    10. 9.7 Trawlo is not obligated to provide updates on schedules, availability, cancellations, or modifications to Supplier services.
    11. 9.8 Trawlo's maximum liability for any services provided is limited to INR 1,000.

      12. 10. Indemnity
    12. 10.1 You agree to indemnify and hold harmless Trawlo, its affiliates, and related parties from any third-party claims, losses, liability, damages, or costs arising from your use of the services, violation of the agreement, or infringement of intellectual property rights.

      13. 11. Severability
    13. 11.1 If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

        14. 12. Term and Termination
      1. 12.1 This Agreement remains in effect while you use Trawlo's services.
      2. 12.2 Trawlo reserves the right to take action, including cancellation of bookings if it discovers unauthorized requests or misrepresentation of facts.
      3. 12.3 Trawlo may terminate services in case of breach of terms, misrepresentation, unlawful activity, or inability to verify submitted information.
      4. 12.4 Certain clauses, including Covenants, Liability, Indemnity, etc., survive termination.

        5. 13. Dispute Resolution and Governing Law
      5. 13.1 This Agreement is governed by Indian law and subject to the jurisdiction of courts in JURISDICTION AREA.
      6. 13.2 Disputes will be resolved through arbitration in Bangalore, conducted in English under the Arbitration and Conciliation Act, 1996.

        7. 14. Headings
      7. 14.1 Headings are for convenience only and do not limit the scope or intent of the Agreement.

        15. Notices
      1. Notices must be in writing, in English, and delivered to the specified address.